Effective Date: 08/01/2024
At Urblink LLC, we value your trust in our subscription services. This policy outlines the terms under which refunds and cancellations for subscription services are handled.
1. Cancellation Policy
- Subscriptions can be canceled at any time by contacting our customer support at [email protected].
- Upon cancellation, your access to the subscription service will remain active until the end of the current billing cycle.
- No further charges will be applied after the billing cycle ends.
2. Refund Policy
Eligibility for Refunds:
- Refunds are available if a subscription service was not delivered as promised or if technical issues rendered the service unusable, provided the issue was reported within 7 days of the problem’s occurrence.
Non-Refundable Conditions:
- Refunds are not provided for partial months of service.
- If a subscription has been actively used or benefits have been consumed, refunds are not applicable.
- Annual subscription plans are non-refundable after 14 days from the activation date.
3. Free Trials
- If your subscription included a free trial period, you must cancel before the trial ends to avoid charges. No refunds will be issued for subscriptions that continue after the free trial period unless eligibility criteria are met.
4. How to Request a Refund
- Contact Us: Email [email protected] or call +1 (917) 721 0577. Provide your subscription details, reason for the refund request, and any relevant documentation.
- Evaluation: Refund requests will be reviewed within 5 business days. Additional information may be requested.
- Approval: Approved refunds will be processed within 7-10 business days and credited to the original payment method.
5. Changes to the Policy
Urblink LLC reserves the right to modify this policy at any time. Subscribers will be notified of significant changes via email or account notifications.
For questions or assistance, please contact our customer support team at [email protected].
Thank you for choosing Urblink LLC for your subscription needs. We are committed to providing exceptional service and support.