Managed IT Services

Case Study: Boosting Efficiency for a Financial Services Firm

Client: A financial services company with a distributed workforce.

Challenge: The company faced frequent IT issues, impacting productivity and customer service. They lacked internal resources to manage their IT infrastructure, resulting in slow response times and potential security risks.

Solution: A managed IT services were engaged to handle all aspects of IT management, including 24/7 monitoring, proactive maintenance, security management, and remote support for employees. URBlink also implemented a robust ticketing system for efficient issue resolution.

Outcome: The firm’s operational efficiency improved significantly, with a 60% reduction in IT-related downtime. Security incidents decreased by 70%, and employee satisfaction increased due to faster support response times.