IT Support & Helpdesk

Case Study: Streamlining IT Support for a Global Consulting Firm

Client: A global consulting firm with employees spread across different time zones.

Challenge: The firm faced challenges in providing timely IT support to its globally dispersed workforce, affecting productivity and client service.

Solution: A 24/7 IT support and helpdesk solution was implemented, including a centralized ticketing system, remote desktop support, and a self-service knowledge base.

Outcome: The average resolution time for IT issues decreased by 50%, and employee productivity increased by 40%. The self-service portal also reduced the number of support tickets by 30%.